Shipping policy

Last Updated: 10-09-2026

At Brass Essence, we are committed to processing and delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

1.1 All confirmed orders are generally processed and dispatched within 24 hours of order confirmation, excluding Sundays and public holidays.

1.2 Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day.

1.3 During festivals, promotional events, unforeseen circumstances, or high order volumes, processing may take slightly longer. Customers will be informed if significant delays occur.

2. Shipping Partners

Brass Essence ships orders through trusted courier and logistics partners, including Delhivery, DTDC, Professional, DHL, Skyking, or other reliable courier partners depending on the delivery location and service availability.

3. Delivery Time

Estimated delivery timelines after dispatch are:

Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote & Rural Locations: 5–10 Business Days

Delivery timelines are estimates only and may vary due to weather conditions, courier delays, public holidays, natural disasters, or circumstances beyond our reasonable control.

4. Shipping Charges

4.1 “Shipping charges apply to all delivery orders and are displayed at checkout before payment.”

4.2 For an exchange requested to change the size, colour, finish or model, the customer must pay the actual reverse-pickup and replacement-delivery transportation charges.

4.3 For a verified manufacturing defect, transit-damaged product or incorrect product supplied by Brass Essence, Brass Essence will bear reasonable return and replacement transportation charges.

4.4 Original express, same-day, expedited or special-delivery charges are non-refundable unless the claim arises from an error by Brass Essence or applicable law requires otherwise.

4.5 There is no restocking fee for an approved exchange, replacement or refund.

4.6 Customers must obtain approval and return instructions before sending any product. Unauthorised returns may be refused.

4.7 All exchanges, transportation charges and approved refunds are governed by our Exchange, Refund and Warranty Policy.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable) containing your tracking details.

Customers can track their shipment using the tracking link provided by the courier partner.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information while placing an order.

Brass Essence shall not be responsible for delivery delays, failed deliveries, or additional charges arising due to:

Incorrect or incomplete shipping address.
Customer unavailability.
Refusal to accept delivery.
Failure to pay applicable customs duties or taxes (for international shipments).

7. Inspection Upon Delivery

Customers should inspect every product before installation. Transit damage, shortage or an incorrect product supplied must be reported within seven calendar days of delivery with the order number, invoice, clear photographs and an unedited parcel-opening video. Manufacturing defects discovered after delivery may be reported in accordance with the applicable Brass Essence 6-Month Warranty Terms. Claims will be subject to verification and handled according to our Exchange, Refund and Warranty Policy.

8. International Shipping

International shipping may be available for selected destinations.

Customers are solely responsible for any customs duties, import taxes, local taxes, clearance charges, or other government-imposed fees applicable in the destination country.

Brass Essence is not responsible for delays caused by customs authorities or international shipping regulations.

9. Failed Delivery & Returned Shipments

If an order is returned due to:

Incorrect or incomplete shipping address,
Customer unavailability,
Refusal to accept delivery,
Failure to pay applicable customs duties or taxes (for international shipments),

the customer will be responsible for any additional shipping or re-delivery charges before the order can be shipped again.